Frequently Asked Questions
Oklahoma Swim Academy answers some of the most popular questions asked by customers about our swim programs. Please click on the (+) to reveal the answer and the (–) to hide it.
SWIM LESSONS AT OKLAHOMA SWIM ACADEMY
When can I start lessons?
We have open enrollment, you can start as soon as we have openings that match your availability!
How young should my child start lessons?
Ages can act as guidelines, however we believe that developmental stages are more telling of a child’s readiness. When your child is crawling it is a good indicator they are ready for our parent-tot program. When your child is walking it is a good indicator they are ready for our infant survival swim program (we do recommend 28 months and younger being introduced through the parent-tot program before starting private swim lessons).
How long are our lessons?
Our private lessons are usually 15 minutes long. We also offer 30 minute lessons for older and advanced students; we recommend starting with 15 minute slots, as our program is more intensive than most. We believe this is the ideal amount of time for most children in private swim lessons. All group lessons are 30 minutes long.
Can I pick any program?
Sure, you can choose from our programs. But each one is designed with specific skill levels in mind. Our recommendations are based on which program puts your child in the best place to be successful.
How long will it take my child to learn to swim?
This varies from child to child based on experience, developmental stage, and personality around water, however an average time for a young, beginner swimmer to learn our survival skills is typically 20-30 consistent lessons.
What are Oklahoma Swim Academy’s hours of operation?
Our swim lessons are taught between 9:00 am-7:00 pm Mondays-Fridays, as well as 9:00am to 1:00 pm on Saturdays.
STARTING, CHANGING, ENDING LESSONS
How do I enroll my child for swim lessons?
You can click here to register and our scheduler will reach out to you to offer swim slots that match your availability.
How do I cancel a lesson?
To cancel a lesson, please email your lesson location. See our Contact page.
What is Oklahoma Swim Academy’s make-up policy for missed lessons?
We offer a generous makeup policy that includes 1 free makeup session per month for any reason. Any additional cancellations require 24 hours' notice in order to be eligible for a makeup session, are subject to an $8 fee, and expire 90 days after cancellation.
How do I change time slots for my lessons?
Changes can be requested by emailing your lesson location. See our Contact page.
How do I take a break or stop lessons?
To end your lessons, please submit a 30-day written notice via email to your lesson location. For more details, visit our Contact page.
Why does Oklahoma Swim Academy require 30 days notice for schedule changes?
This policy is in place for our customers and instructors as it takes time to make new arrangements for the vacated slot. With this notice we are able to ensure your future payments are discontinued and give other customers, some that may have been waiting patiently, the opportunity to adjust their schedules for the open lesson slot.
PRICING AND PAYMENTS
How much do monthly lessons cost?
Click HERE for our pricing page.
How do I make a payment?
When you register you will be asked to set up automatic payment by credit/debit card that is drawn out at the beginning of every month.
Is there a registration fee?
Yes, we charge a $40 registration fee per student/per year or $80 per family/per year. This fee is waived for our year-round swimmers!
Are registration fees and lessons refundable?
Oklahoma Swim Academy does not offer refunds for lessons or registration fees. Once a slot is reserved this slot is considered sold and is no longer marketable.
OTHER QUESTIONS
Are your lessons indoor or outdoor?
Our swim lessons are taught year-round out of indoor, warm-water pools.
Can I take photos or video during swim lessons?
We love for kids progress to be celebrated and remembered; we do ask that you request permission from your instructor before doing so. We do have customers who have requested not to be included in photos or video and it is important that we respect their privacy.
What is the swim diaper policy?
Any student who is not fully potty trained is required to wear a “Happy Nappy” swim diaper during lessons. Proper fitting for the swim diaper is mandatory and can be done with our front desk team. For your convenience, “Happy Nappy” swim diapers are available for purchase in our on-site retail shop. To ensure a safe and clean pool environment, no student will be allowed to enter the water without a properly fitted swim diaper. Please note: Children should not swim if they have diarrhea or have had diarrhea within the past 48 hours.
What do I do if my child cries?
We understand that babies and toddlers are hardwired to communicate by crying. Even the most reluctant child will develop a comfort level in the water with time. It’s important to remember this and trust our trained instructors to care for your child and help with this transition. Three lessons is the average amount of time it takes for the instructor to stop being a stranger and a relationship to develop. If you do have a tearful child, we recommend stepping into our viewing area so that your child can build a bond with the instructor. Be aware that your attitude will set the tone for all the lessons to follow. Be patient and stay with it. Ultimately, this approach shortens the time it takes for your child to adjust to lessons.
Does OSA close for holidays?
Holiday closures can also be found in the customer portal.
